Chalet 1802 - Chamonix-Mont-Blanc

Contact Us

Please click on your question:

1. Are you properly licensed and insured?
2. What is the difference between a shared transfer and a private transfer?
3. What happens when I get to Geneva Airport?
4. I can’t find my driver. What should I do?
5. If my plane is delayed, will you wait for me?
6. What should I do if I miss my flight (or it’s cancelled)?
7. I’m on a shared transfer. What happens if other passengers are delayed?
8. What happens if my luggage is lost/delayed?
9. Will you be able to pick me up on the French side of Geneva Airport?
10. I’ll be travelling with skis / snowboard and baggage. Will you fit it all in?
11. Can you carry mountain bikes?
12. Do you have baby / child / booster seats available?
13. What vehicles do you use?
14. Do the drivers speak English?
15. How long is the journey?
16. Can / do we stop en-route?
17. How do I pay you?
18. How do I reconfirm my transfer?
19. How long prior to my flight departure will you pick me up?
20. Can I be dropped off at another destination (e.g. Geneva Train Station) or picked up from a hotel, rather than the airport?
21. Do I get a price reduction for kids?
22. Does the price include road tolls / tunnel fares, etc?
23. Can you provide invoices / receipts?
24. My plans have changed. Can I alter or cancel my transfer?

The Answers

1. Are you properly licensed and insured?
   Yes. Geneva Chamonix Transfers are a professionally registered tourism and transport company, holding an International Passenger Transport Operator’s License. We are insured with AGF as a taxi operator and carry comprehensive vehicle, driver and passenger insurance.

2. What is the difference between a shared transfer and a private transfer?
   With a shared transfer, you’ll be joined in the minibus by other passengers who may be going to a different destination than yourself. This means a number of different drop-offs and might involve time spent waiting at the airport prior to your departure (for others to arrive) and a slightly longer journey time.
   
   A private transfer ensures an instant departure from the airport after your arrival and a direct route to the door of your destination. Schedule permitting, you are also free to dictate the time of your pickup and return destination.

3. What happens when I get to Geneva Airport?
   Once you have passed through Passport Control and have collected your baggage from the carousel, you will be met by your driver in the arrivals hall on the Swiss side of the airport. He will be waiting to the right of the information desk and will have your name up on a board. Please have your confirmation docket handy in case we need to verify your details.

4. I can’t find my driver. What should I do?
   Your confirmation docket will have a mobile contact number for your driver. Please call him first. If you cannot reach him, please call the office bookings number who will be able to advise you on what to do next.

5. If my plane is delayed, will you wait for me?
   For shared transfers, we will wait up to a maximum of 45 minutes for any delayed flight. In the event that your flight is delayed for longer than 45 minutes, we will schedule you either onto the next available transfer or onto a transfer with one of our partner companies. In both cases, you may have to wait a while before your departure from the airport but we’ll do our best to get you on your way as soon as possible.
   
   For private transfers we’ll wait, free of charge, for up to an hour and a half’s delay. Thereafter a 30 Euro waiting fee will be applied.

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6. What should I do if I miss my flight (or it’s cancelled)?
   Please call us as soon as possible. Once we know what your new itinerary is, we’ll reschedule your transfer and advise you of the new arrangements.

7. I’m on a shared transfer. What happens if other passengers are delayed?
   Our policy for normally scheduled arrivals is that, once you have made contact with our driver, we’ll keep you waiting at the airport for no longer than 45 minutes before your departure. Accordingly, we’ll reschedule the delayed passengers onto another transfer.

8. What happens if my luggage is lost/delayed?
   Geneva Airport has handling agents who’ll ensure that you’re luggage is delivered to your destination, normally within 48hrs. You’ll need to fill out a ‘lost luggage’ form, which can take a while. If possible, please call the driver to inform him of your delay.

9. Will you be able to pick me up on the French side of Geneva Airport?
   YES, for private transfers.
   
   For shared transfers, we may not be able to oblige with your request but we’ll try our best to accommodate you. Please let us know at the time of your enquiry if you want this option.

10. I’ll be travelling with skis / snowboard and baggage. Will you fit it all in?
    We plan for each passenger to be carrying one suitcase and skis / a snowboard which enables us to fit everything in comfortably. If you have additional requirements, please let us know at the time of booking so that we can make alternative arrangements. Please be advised that a supplemental charge may apply.

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11. Can you carry mountain bikes?
    YES. Please let us know at the time of booking. A supplemental charge of 15 Euros per bike will apply.

12. Do you have baby / child / booster seats available?
    YES. EU regulations now stipulate that young travellers under the height of 1.35m (4ft 5in) are required to use either a baby seat or a booster seat. Please let us know, at the time of booking, how many child restraints you require.

13. What vehicles do you use?
    We use the Renault Trafic, 8-seater minibus for the majority of our transfers. All the vehicles in our fleet are long wheel-based for extra luggage space and are equipped with seatbelts. For the upcoming 2008/2009 season, we’ll be running with the new, top-of-the-range, 150 DCi, which has air-conditioning and an impressive sound system.
    
    For groups larger than 16, we use a 32-seater coach, enabling passengers to travel and arrive at their destination together.

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14. Do the drivers speak English?
    YES. Our drivers are professionally-registered and speak both English and French (and occasionally, other languages too).

15. How long is the journey?
    Under normal circumstances, these are the average journey times between Geneva Airport and the following destinations:

Please be aware that, during peak season, when there is lots of traffic on the roads, journey times can increase by as much as two hours. We make allowances for these delays but sometimes have to change your pickup up to ensure your timely arrival at the airport.

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16. Can / do we stop en-route?
    YES, with a private transfer, if our schedule can accommodate it.
    
    We regret that we are unable to stop for keys, supermarket shopping, etc, on shared transfers.

17. How do I pay you?
    Please pay the driver cash (euros) on the day, at the end of your transfer.
    
    Pre-payment can be arranged with an international, wire transfer. If you’d like to use this option, please email us for our banking details.

18. How do I reconfirm my transfer?
    The day before your scheduled transfer, we will send you an SMS confirmation to the mobile number you have provided us with. Please re-check all the details and contact us ASAP if you wish to amend anything.
    
    You may also contact the office at any stage to reconfirm the details of your transfer.

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19. How long prior to my flight departure will you pick me up?
    Under normal circumstances, we will pick you up from your designated collection point approximately three hours prior to your flight departure. Please note, however, that we reserve the right to alter this time to cope with increased traffic or schedule requirements. We will notify you of this change as far in advance as possible.

20. Can I be dropped off at another destination (e.g. Geneva Train Station) or picked up from a hotel, rather than the airport?
    YES. With a private transfer.
    
    With shared transfers, we may be able to accommodate your request, schedule permitting. Please let us know your itinerary at the time of your enquiry.

21. Do I get a price reduction for kids?
    Alas not. With the new EU regulations now in force, all children need to be transported on a seat or in a restraint (rather than on Mum or Dad’s knee) and that means they occupy a place in the vehicle.

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22. Does the price include road tolls / tunnel fares, etc?
    YES. Where stipulated, however, there may be supplemental charges for waiting time and the carrying of mountain bikes or extra luggage.

23. Can you provide invoices / receipts?
    YES. Please contact the central booking office, quoting your reference number, to request this.

24. My plans have changed. Can I alter or cancel my transfer?
    YES. We would request, however, that you let us know A.S.A.P. so we can re-organise our schedule accordingly. For alterations, we will book you onto another transfer as close as possible to the time you request but we can guarantee that we will be able to accommodate your requirements.

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